![]() Textline offers this auto-tagging feature to save your team time. This allows businesses to automatically label and categorize contacts into groups for internal purposes. Auto-label capabilitiesĪnother helpful automation feature is auto-labeling contacts. This is a great feature for businesses that deal with high volumes of inbound conversations. Auto-assign featureĪnother feature to look for is auto-assigning conversations. Select an automated message service that allows customers to easily opt in and out of messages with terms like “START,” “STOP,” and “UNSUBSCRIBE.” This capability helps you legally text your customers and is a great built-in automation. Smart SMS is a feature that automatically sends bulk SMS messages from numbers that match the area code of the message recipient. Textline has a feature called Announcements, which allows you to schedule mass text messages at the right time. This allows businesses automatically send one consistent message to many contacts at the same time. Bulk text messagingĪnother feature to keep an eye out for is mass texting or bulk texting. That way, you ensure your customer is getting the message at the right time. SMS schedulingĮnsure your SMS service provider allows you to schedule text messages around the clock. Pick an SMS service provider that allows you to create and store your own message templates for automated messages. Automation templatesĬut down on time spent typing out recurring, detailed messages. A fast response time is key to improving customer satisfaction. ![]() Auto replies can be used to keep your response time down or when you are out of the office to keep customers in the know. Make sure you can set up auto-reply messages. This includes being able to write rules to trigger automation or set customizable workflows to improve team efficiency. We provide customers with compliance guides and share the knowledge they need to stay compliant.įind a provider that allows you to customize your automations to fit your business needs. Our team stays up-to-date with changing compliance changes, meeting with top players in the industry to understand what our customers must do to stay compliant. Textline helps customers get their phone numbers registered with the right regulating bodies. This makes them unreachable in our platform, so you never accidentally message unsubscribed contacts. Textline will automatically unsubscribe customers if they text in with keywords like STOP or END. ![]() This feature ensures you get permission from contacts and stores this consent to protect your business. Textline has a patent for our messaging consent feature. To date, Textline has compliance certifications for TCPA, HIPAA, CCPA, GDPR, Privacy Shield, and SOC 2. That’s why our list of compliance certifications keeps growing. There are several reasons we’re the gold standard: Start your 14-day free trial with Textline today. Try scheduling an automated text with Textline and see the results for yourself. Overall, automated messages help streamline a company's communication workflow to save time and effort so employees can focus on the connections and conversations that matter most. With an API, you can efficiently automate notifications, one-time passwords, reminders, alerts, and more, with conditions that best meet your needs. But, automated texts can also be fired off using an SMS API. Most frequently, text automations are triggered by conditions like date, time, status change, or a specific word texted in. They include mass texts that automatically send one consistent message to thousands of customers at once or auto-replies that are triggered by a set of rules. ![]() Automated text messages are pre-written messages scheduled to send automatically and without manual intervention when a specific condition is met.
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